User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or place bets at Blood Moon. We take your privacy seriously and set out below what information we gather, how we use it, who we may share it with and the choices you have about your data.
Types of data we collect
We collect a range of information to run accounts, process payments and provide customer service. This includes personal details you give us directly, technical data generated by your use of our site and transactional records of payments and wagers.
Personal data
Personal data covers information such as your name, date of birth, address, email, telephone number and identity documents provided for verification. We also record account credentials and any communications you send to our support team.
Technical data
Technical data is information about how you access our services. This includes IP addresses, device and browser details, operating system, location data inferred from IP, and usage data such as pages visited, games played and session times.
Transactional data
Transactional records include deposits, withdrawals, bet history, bonuses applied, payment method details and any correspondence relating to financial transactions. We keep transaction logs for customer service, anti-fraud and compliance purposes.
How we use your information
We use your data to create and manage your account, verify identity, process payments, prevent fraud and comply with legal obligations. Your information helps us provide support, resolve disputes and monitor responsible gambling limits. We may also use aggregated, anonymised data for service improvement and analytics.
Data protection practices
We store personal information on secure servers and apply technical and organisational measures to protect it. Access to your data is restricted to authorised staff and trusted service providers who process data on our behalf. We use encryption and established security controls to reduce the risk of unauthorised access.
Cookies and tracking technologies
Cookies and similar technologies are used to make the site work, remember your preferences and provide personalised content. We may use session cookies, persistent cookies and third-party analytics tools. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of your information, and to object to certain processing activities. Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.
Access, correction and deletion
To request access, correction or deletion of your data please contact our privacy team at [email protected]. We will respond to legitimate requests and, where required by law, verify your identity before making changes.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other suppliers who support our operations. We may also disclose information where required by law or to protect our legal rights. Third parties are contractually required to protect your data.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on the site and, where appropriate, notified to you through your account or by email. Continued use of our services after changes indicates acceptance of the revised policy.