Terms and Conditions

This page sets out the rules that govern your use of Blood Moon. It explains the relationship between us and our users, and what we expect in return. By registering an account and using the site you agree to these terms. We encourage you to read them carefully and contact support if anything is unclear.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that happens under your login. Only one account is permitted per person. Do not share login details, allow unauthorised access, or attempt to create multiple accounts to gain an advantage. We may suspend or close accounts where we suspect fraud, abuse, or a breach of these terms.

Account verification

We carry out identity and source-of-funds checks to comply with our obligations and to protect you. Verification normally requires a valid photo ID, proof of address and, where relevant, proof of payment method. Verification must be completed before significant withdrawals and may be required at any time while your account is active.

Eligibility requirements

To use the platform you must be at least 18 years old and resident in a jurisdiction where our services are permitted. By registering you confirm you meet these requirements. Accounts for underage users will be closed and any funds returned after appropriate checks, subject to applicable verification.

Acceptable platform use

Use the site only for lawful purposes and in line with these terms. Prohibited behaviour includes using bots or automation, collusion, bonus abuse, laundering funds, or using VPNs to bypass restrictions. We reserve the right to withhold funds and close accounts where misuse is identified. You must not attempt to manipulate games or exploit system errors.

General bonus and promotion rules

Promotions and bonuses are offered from time to time and each offer has its own terms, including eligibility, wagering, game restrictions and expiry. All promotional terms published with an offer form part of these terms. We may restrict, reclaim or cancel promotions where we reasonably suspect abuse, irregular play or breach of rules.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are shown in the cashier. We do not charge for deposits or withdrawals where stated, but your bank or payment provider may apply fees. Withdrawals are subject to verification checks and may be paid in instalments for very large amounts. We aim to process eligible withdrawals promptly once all checks are complete.

Dispute resolution

If you have a complaint contact our support team in the first instance. We will investigate and respond as quickly as possible. If we cannot reach an agreed outcome, details of any independent dispute resolution options will be provided where applicable. Keeping full records of the transaction or activity in question will help speed up any investigation.

Updates to these terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where required, notified to registered users. Continued use of your account after changes are published constitutes acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account.