Get in Touch With Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with registration, deposits, KYC checks or a pending withdrawal, we aim to respond promptly and guide you through next steps. For urgent account matters we can verify documents, investigate payments and advise on limits. Contact the team for fast, practical assistance via live chat, email or phone during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat 24/7 (typical reply under five minutes) |
| General enquiries | [email protected] (corporate, media; response within 24 hours; document uploads via account page) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +44 20 7946 5821 (Mon–Fri 09:00–18:00) |
| Working hours | Live chat 24/7; Email replies Mon–Fri, 09:00–18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account queries or cases that need documents or explanations. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where available. Providing these basics helps us process your request faster and reduces delays when verifying information or replying with next steps.
Submit Your Inquiry
Response Time
Need help? Our support team typically responds within one business day. Simple queries are often resolved on first contact, while cases that require identity checks, payments investigations or third-party input may take longer depending on their complexity. We aim to keep you updated throughout the process and will provide an estimated timescale if a case needs extra time.
Feedback
We welcome your feedback and ideas. Please tell us about suggestions, bugs or improvements you’d like to see, as every message is reviewed carefully and used to improve the service and overall user experience. Use live chat, the feedback form or email [email protected] and we’ll make sure your comments reach the team.